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How long
does it take to get my mailbox?
Mailboxes and other products ship
within 12 business days from
when order was submitted. Rarely, if ever, do outside factors
necessitate the need for extra time. In these cases, usually 2
extra business days is all that is necessary.
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What types of
payments are accepted?
Copper Jungle gladly accepts
customer's American Express, Visa, MasterCard, Discover, and PayPal.
For your convenience, personal checks are also accepted.
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Are the checkout
pages secure?
Yes, the checkout pages employ
128-bit encryption.
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Are mailboxes made
by Copper Jungle?
Yes, every brass mailbox and
copper mailbox is handcrafted
entirely by Copper Jungle right here in New Orleans.
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Do you do other custom
mailboxes work?
We can place almost any design on our
site on any mailbox on our site, at no extra charge.
Email us with your
request or any other request for that matter.
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How long does the
mailboxes take to ship?
All mailboxes are usually shipped domestically via
FedEx and take three to four business days to arrive.
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How do I
go about ordering personalized custom mailboxes?
For custom mailboxes, just place the order as you would
any of our mailboxes. Shortly afterwards, you will receive
an email with a link to your
customization page. On this page, you will spell out
what name you wish to have on your mailbox. Later on, you
will receive another email with a link to your own
review page. The review page will have the custom
design of your mailbox on it. You will have the option of
approving or rejecting the design. If you
reject
it, we will try our best to correct your disliking.
Approve it, we'll make it.
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What are the shipping
rates?
Copper Jungle
ships free worldwide.
No minimum order. No minimum price. You
will be pleasantly surprised.
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What shipping
methods are used?
We ship using
FedEx
in the
continental 48 states of the US. International shipping utilizes USPS
Global Express. Tracking numbers are provided for all shipments.
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Can I track my
shipment?
Yes, tracking numbers will appear
on your order status page as the order is shipped. An email is sent to
you as the order ships.
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Do you ship
internationally also?
Yes, Copper Jungle ships worldwide
using premium expedited service along with tracking numbers.
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How long is the transport time for
international orders?
Quite short actually. The
average worldwide transport time is 3-5 days. The
international shipping service that we use is a premium
expedited service with package tracking. As an example, it
has been our experience that orders to the United Kingdom take
about four business days to arrive at its final doorstep after
we ship them. Please allow a few extra days transit time
during holiday season.
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Are the engravings
real?
Yes, the designs on our engraved
mailboxes are actual cuts made through the antiqued surface to
reveal the shiny inner surface of the copper mailbox or brass
mailbox.
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Is the mounting
hardware included?
Yes, solid brass screws for wood
structures are included with each purchase. Masonry screws
for brick and concrete type walls are also included.
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Are the mailboxes made entirely of brass or copper?
Yes, all but the lacquer.
You choose which of these two materials your mailbox will be
handcrafted out of. Your choice is made during checkout.
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What exactly is antiquing?
The antiquing is the result of various submersion times in our
solutions. The solutions age the copper mailbox or brass
mailbox in a
very short time span whereas the same ageing without the
solution would take many years.
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Tell me about
the lacquer.
All of our lacquered mailboxes receive a
non-tinted clear gloss
lacquer . The coat preserves the luster of the engraved
lines and protects the rest of the copper mailbox or brass
mailbox from smudge marks.
This is why we lacquer some of the non-engraved mailboxes also.
That way, you the customer always has choices. The lacquer we use is highly water, chemical, and UV resistant.
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Will the mailboxes
ever rust?
Our brass mailboxes and copper mailboxes
will never rust.
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Are mailbox brackets included?
Brackets are included with every mailbox. You have a choice
as to what bracket style will be included with your mailbox. These mailbox
brackets are the strongest ones to be found anywhere.
Email us if you can find a
stronger bracket. More information on the brackets can be seen
here.
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Are the mailbox brackets really solid brass or copper?
Yes, the mailbox brackets are solid copper or
brass through and through. They are hand formed using traditional
blacksmithing techniques.
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NEW ORLEANS, LA