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FAQ's (Information)

Copper Mailbox Questions

 

Locking Copper Mailbox Questions

 

Address Signs Questions

 

General Questions

On the left is our largest sized copper mailbox model.  On the right is our medium size copper mailbox.

Copper Mailbox Answers

 

 

How long does it take to get my copper mailbox

Copper mailboxes and other products ship within 12 business days from when order was submitted. Rarely, if ever, do outside factors necessitate the need for extra time. In these cases, usually 2 extra business days is all that is necessary.

 

How do I go about ordering a copper mailbox

First, choose what model of copper mailbox you will prefer.  Second, pick what material you would prefer your mailbox to be.  You have two choices, a copper mailbox or a brass mailbox.  Then pick the shape of your mailbox.  Here, you also have two choices.  Remember, our site is designed to walk you through all of these steps.  Just make your selection and go to checkout.  Contact us at anytime should you need assistance with your mailbox selection.

 

Are copper mailboxes made by Copper Jungle

Yes, every brass mailbox and copper mailbox is handcrafted entirely by Copper Jungle right here in New Orleans.

 

What are the sizes of the mailboxes (wall mounted) that you offer

We offer three sizes of mailboxes.  A small (small horizontal), medium (large horizontal), and large (vertical) mailbox.

 

Do you do other custom copper mailbox work

We can place almost any design, letter, or number on any of our decorative mailboxes on our site, at no extra charge.  Email us with your request or any other request for that matter.

 

How long does the mailboxes take to ship

All mailboxes are usually shipped domestically via FedEx and take three to four business days to arrive.

 

How do I go about ordering personalized custom mailboxes

For custom mailboxes, just place the order as you would any of our mailboxes.  Shortly afterwards, you will receive an email with a link to your customization page.  On this page, you will spell out what name you wish to have on your mailbox.  Later on, you will receive another email with a link to your own review page.  The review page will have the custom design of your mailbox on it.  You will have the option of approving or rejecting the design.  If you reject it, we will try our best to correct your disliking.  Approve it, we'll make it. 

 

Are the mailboxes engravings real

Yes, the designs on our engraved mailboxes are actual cuts made through the antiqued surface to reveal the shiny inner surface of the copper mailbox or brass mailbox.

 

Tell me about the hinges.

The hinges are made of solid brass for all of our mailboxes.  Regardless of size, four separate hinges are used to secure the lid to the box.  The hinges are secured with old style rivets.

 

Is the mounting hardware included

Yes, matching screws for wood structures are included with each purchase.  Masonry screws for brick and concrete type walls are also included.

 

Are the mailboxes made entirely of brass or copper

Yes, all but the lacquer.  You choose which of these two materials your mailbox will be handcrafted out of.  Your choice is made during checkout.

 

What exactly is antiquing

The antiquing is the result of various submersion times in our solutions.  As used here, it is also the same word as patina.  The solutions age the copper mailbox or brass mailbox in a very short time span whereas the same ageing without the solution would take many years.

 

Tell me about the lacquer.

All of our lacquered mailboxes receive a non-tinted clear gloss lacquer .  The coat preserves the luster of the engraved lines and protects the rest of the copper or brass mailbox from smudge marks.  This is why we lacquer some of the non-engraved mailboxes also.  That way, you the customer always has choices.  The lacquer we use is highly water, chemical, and UV resistant.

 

Will the  nonlaquered mailboxes continue to age

The unlaquered mailboxes will continue to age according to your unique environment.  A quick note, some customers are surprised after first handling their uncoated mailbox when installing.  A day or so later they may see finger smudge marks from the oil of ones skin on the mailbox.  These marks will go away as the days progress.  The morning dew, rain, temperature changes, etc. will all have a positive effect on your box to make it unique to your own environment.  These environmental conditions will "harden" your mailbox so that future finger oils and the like shall not have an effect anymore.  This all happens rather quickly.

 

Will the mailboxes ever rust

Our brass and copper mailboxes will never rust.
 

Are mailbox brackets included

They are available, at a slight cost, with every mailbox.  You have a choice as to what style will be included with your mailbox.  These brackets are the strongest ones to be found anywhere.  Email us if you can find a stronger one.  More information can be seen here.

 

Can I order a copper mailbox without brackets

All mailboxes, including the copper mailboxes, can be ordered without brackets.

 

Are the mailbox brackets really solid brass or copper

Yes, the mailbox brackets are solid copper or brass through and through.  They are hand formed using traditional blacksmithing techniques.

 

Where are the brackets placed

The mailbox brackets are placed under your mailbox.  They are not attached in any way to your mailbox.  They come with pre-drilled mounting holes along with appropriate screws.  Just as your mailbox is screwed to a wall, so are the brackets.  This way, they can be mounted at whatever spacing you prefer below your mailbox.  Besides including brass screws for wood based walls, masonry screws are also provided for brick type walls.

 

Do you have a picture or diagram of the brackets so that I can get a better understanding as to the two styles to choose from

Our bracket information page will tell and illustrate to you all you need to know, and more, about the two styles you can choose from.

 

What wall types can the mailboxes be mounted to

The mailboxes can be mounted to both wood and masonry type walls.  Both wood and masonry type screws are provided.

 

Can the mailboxes be placed on the home without some type of cover

Some sort of covering is not necessary for all of our wall mounted mailboxes.  They are built to endure all forms of outdoor elements.  You will not be limited to where you can put it.

 

How do I care for my decorative mailbox

A moist cloth is all that is necessary.

 

What are the dimensions of your three different sizes of wall mount mailboxes

Our smallest wall mount mailbox measures in at fifteen inches wide by four inches in depth and by six inches in height.  This alone is larger than most mailboxes.  Our medium model is the same as our small model except that it is nine inches in height.  Our largest mailbox is eleven inches wide by fifteen inches in height.  It's depth is the same as the preceding one.  Legal documents easily fit in this unit with lid down, case closed.  Our largest mailbox displaces over 600 cubic inches of space.  Spacious on the inside and good looking on the outside.

 

What tools are necessary to install a mailbox

A phillips screwdriver and drill set is all that is necessary.  For wood type walls, use a 9/64" wood type drill bit.  For masonry walls, use a 5/32" masonry type drill bit.

 

Are two mailboxes ever alike

No two mailboxes are ever alike.  Each piece of copper or brass contains impurities totally unique to itself.  These impurities give themselves off in the form of color tone changes.  This gives our mailboxes the beautiful tones and patinas that they are known for.  This is also the reason that no two boxes will ever seem alike.  These impurities may show up in the antiquing process.  They may show up as a red line or a purple line in your final product.  They may show up as a dark line.  These are the things that make your mailbox unique and individual.

 

Can I get a mailbox that is neither antiqued or lacquered  In other words, can I get a mailbox "in the raw"

Of course you can.  Contact us with your request.  A "raw" mailbox would be one such as The Original Copper Mailbox.  All the aging would be done at your side with your unique environment.  You will be pleasantly surprised with what we can do.

 

How about a mailbox that has the green patina as seen on the domes of old churches and other buildings

We have a mailbox called Cyprus just for this.  After antiquing the mailbox, another dipping process is then begun to age it well beyond what our other mailboxes endure. After installation on your home, the patina will continue to harden onto the mailbox surface after each mornings mist. It is the water and other elements in the air that create and sustain the patina. Instead of waiting a few hundred years, we get it started for you.

 

What is a mailbox

According to Wikipedia, a mailbox is copper box, or other sturdy material compartment, or slot for incoming postal deliveries.

 

What distinguishes your regular mailboxes from your decorative mailboxes

It is the engravings on some of our mailboxes that make this distinction.

 

If my mailbox is ever damaged, can I send it back to be repaired

Most mailboxes can be repaired.  Email us with a picture and we will give you a quote.  If your mailbox is a laquered one, we will relaquer it for you at no more extra cost.

 

I ordered a copper mailbox that was not antiqued, the day after I mounted it on my house, my fingerprints seemed to appear on my mailbox

These marks are normal on your copper mailbox.  The new copper mailbox is simply reacting to the oils in your skin.  This is similar to how it will react to your own unique environment over the next few weeks.  In time, your finger markings along with other marks, will no longer be visible as your copper mailbox takes on a darker patina.

 

Can I send a copper mailbox to a different address from my own with a gift invoice

Yes, we will send a gift invoice that will not include the price with your copper mailbox.  Also, during the checkout procedure you will be able to leave a note for your gift recipient.  Besides, the copper mailbox, all other mailboxes are eligible for this same service.

 

What thickness of sheet is used to make your copper mailboxes

We use 24 oz copper sheet throughout our copper mailboxes.  This is one of the thickest copper mailboxes available today.

 

What is your most popular copper mailbox

Our most popular mailbox is The Original Copper Mailbox.  We believe that it is a combination of great value and basic simplicity that makes this copper mailbox our most popular.

 

 

 

Locking Mailbox Answers

 

 

Do you have locking copper mailboxes

Yes, all of our wall mounted copper mailboxes have the option to become a locking mailbox.  You will make your choice during checkout.

 

How does the locking mailboxes work

A second internal lid with a slot is right beneath the top lid.  This internal lid is outfitted with a lock with two supplied keys.

 

Can the internal lid be removed from the locking mailboxes

No, the internal lid is permanently connected to the mailbox.  One end of the long side is connected to the inside of the mailbox by hinges.  The other long side is equipped with the lock.  To receive your mail, simply unlock the internal lid, lift it up, and receive your mail.

 

Can the lock on the mailboxes be easily replaced

Yes, the lock is a standard file cabinet type that would be stocked at your local Home Depot or Lowes.  All that would be necessary would be a crescent wrench or two.  The mailbox is held by two screws and each bracket is held by two screws also.

 

 

 

Address Sign Answers

 

 

How do I go about personalizing the address sign that I order

During checkout, you will see a notes section where you will tell us what you want on your address sign.  Shortly afterwards, an address sign preview will be emailed to you for your acceptance.  If the drawing is not to your approval we will change it until it is.  This way you know exactly what you are getting.

 

Are the address plaques actually made by Copper Jungle

Yes, all address plaques are made by us.  From the fabrication and welding of the frame to the burnishing of the plate, we do it all.

 

Where can the address plaque be mounted

The address plaques can be mounted on any vertical wall made of either wood or masonry (i.e. brick).  All necessary mounting hardware is included.  The address plaques are made to take the full force of the elements, as such, no cover is necessary.

 

How long does the address signs take to ship

Address signs ship out within 12 business days.

 

What are the address signs plate made of

The address sign plate is made of 1/8" thick solid copper or brass, depending on which material you may choose.

 

How is the sign plate darkened

The plate is darkened the same way that our mailboxes are done.  They are dipped in a chemical solution that ages the metal in seconds.  An exact PH level is maintained for the solution to get the right patina for the metal.  The process would takes years if left to nature alone.

 

What is the address signs frame made of

The address sign frame is constructed of iron that is welded together for great strength.

 

What can my address sign say

Virtually anything.

 

If I do not like your font choices, can I request my own

Yes, virtually any font is possible.  During your checkout simply put your request in the notes section.
 

What color choices are available for the address frame

The address signs come in two color choices.  Antique and Black.  Antique is an off brown color that closely matches the copper or brass address plates patina.

 

Is the scroll work real  on the fancier frames

All scroll work is real.  After the metal is cut, but before it is welded, it is essentially turned on a machine.

 

How durable are the house address plaques

Our house address plaques are the most durable that you will find.  No plastics, laminates, vinyl's, or cheap materials and construction methods are ever used.

 

Can the address plaques take the full extent of the harsh outdoor elements

Yes.

 

Is the mounting hardware included

All necessary mounting hardware is included.

 

How are the address signs mounted

The address signs are easily mounted to any wall made of either wood type or masonry type.  The address signs are made to take the full force of the elements, as such, no cover is necessary.  Four screws holds the address signs securely to the wall.

 

How far does the address sign stand off from the wall

The address sign stands off from the wall approximately 2".

 

What wall types can the address sign be fastened to

The address signs can be mounted to both wood and masonry type walls.  Both wood and masonry type screws are provided.

 

If I choose to repaint the frame, what do you recommend

Rustoleum exterior spray paint is our recommendation.  The actual sign plaque can be easily removed before repainting.  The plate is held to the frame by four screws.

 

Can the address signs be ordered with decorative graphics besides numbers and letters

Yes, the address signs can be ordered with extra graphics.  Email us with your request.  We can put the decorative graphics along with your address, or whatever else you may choose.

 

Can the plate be removed for cleaning from the address signs

Yes, the plate can be removed.  But it should not be necessary to remove the plate.  A simply wipe with a moist cloth should do.

 

What is the plate of the address signs coated with to protect the numbers or lettering

Each plate is protected with a premium lacquer.  The lacquer that we use is chemical, water, and UV resistant.

 

How many numbers can you put on a house sign

We can put as many numbers as you prefer.  Just remember, the size of all the numbers will be reduced by the amount.  On average, three to four numbers are the norm.  If this is the case, you are in good hands.  Even one more will not be much of a problem in terms of sign visibility and recognition for your home or establishment.

 

Do you have diagrams showing the exact dimensions of your signs

Yes, the dimensions on our three signs can be accessed through the following links: (Metropolitain I) (Metropolitain II) (Metropolitain III)

 

What if I ever move to a new house  Can my address plaque be taken with me

Yes, actually you can.  For a small fee, just mail the plaque back to us with instructions to change it to whatever you wish.  We can refinish it to be brand new with bright new numbers and letters to your choosing.  We can even do it a third time and a forth time.  And so on.  When you buy old world quality made signs you can do this.

 

 

 

General Answers

 

 

What types of payments are accepted

We gladly accept customer's American Express, Visa, MasterCard, Discover, and PayPal.  For your convenience,  personal checks are also accepted.

 

What are the shipping rates

We ship our mailboxes free worldwide.  No minimum order.  No minimum price.  You will be pleasantly surprised.

 

What shipping methods are used

We ship using FedEx in the continental 48 states of the US.  International shipping utilizes USPS Global Express.  Tracking numbers are provided for all shipments.

 

Can I track my shipment

Yes, tracking numbers will appear on your order status page as the order is shipped.  An email is sent to you as the order ships.

 

Do you ship internationally also

Yes, we ship worldwide using premium expedited service along with tracking numbers.

 

How long is the transport time for international orders

Quite short actually.  The average worldwide transport time is 3-5 days.  The international shipping service that we use is a premium expedited service with package tracking.  As an example, it has been our experience that orders to the United Kingdom take about four business days to arrive at its final doorstep after we ship them.  Please allow a few extra days transit time during holiday season.

 

Are the checkout pages secure

Yes, the checkout pages employ 128-bit encryption.

 

Are copper mailbox replacement parts available

Yes, email us with your request.  As a matter of fact, if your mailbox is ever damaged we can repair it.  These mailboxes are made to last a lifetime and more.

 

 

 

 





































 

   

 

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